Validate Your Policy Online via Your Insurance Account

Your Performance Direct Insurance Account makes it easy to review and validate important policy information, confirm that the details we hold are correct and provide any supporting...

What Could a Hotter Climate Mean for Insurance in the UK?

Long periods of unusually hot weather are becoming more common, prompting insurers to look beyond traditional weather-related risks. While flooding often dominates discussions arou...

Be Careful When Searching Online to Report an Insurance Claim

Searching online after an accident can be stressful, but not every search result leads to the official insurer website. Learn how to identify genuine claims links and access your i...

Uploading Documents to Your Insurance Account

This video guide shows you how to log in, select the relevant policy, and view any outstanding document requests. You’ll learn how to check what’s required, upload one or more file...

Setting Your Extra Support Preferences

This video shows you how to update your additional support preferences, including communication needs, accessibility requirements, or other circumstances that may affect how you ma...

Making a change to your policy

This video explains how to log in, choose the policy you want to update, and select the change you need. You’ll see how to amend your details, review whether the change is temporar...

How to Report a Claim

The fastest way to get help is to speak to us directly on 01708 925 057. The video below shows you how to find the claims number linked to your specific policy.