Helping Us Provide the Right Support for You


We want every customer to feel fully supported when managing their policy. If you need additional help — whether temporarily or long-term — you can tell us directly through your Performance Direct online account.

This video walks you through finding the Extra Support section, choosing the options that apply to you, and submitting your preferences.

Once you provide consent, we use this information to adjust how we communicate with you and offer additional support where needed.

 


 

If you’d rather speak to us, our live chat and phone teams are ready to help.

IN YOUR INSURANCE ACCOUNT YOU CAN:

  • Renew your policy

  • Make changes to your policy 

  • Update your preferences including auto-renewal service

  • Update your Extra Support Preferences

  • View your policy information & documents

  • Easily update your contact information

  • Access policy specific claim information

  • Live Chat with our agents, if you’re signed in, we’ll know it’s you

Manage your insurance anytime, anywhere with Performance Direct’s multi‑device solutions, ensuring expert cover and peace of mind

The quickest and easiest way to manage your policy is to use your Insurance Account

Or, if you haven't already, download the Performance Direct app and manage your policy wherever, whenever you want.