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Make a Claim

Performance Direct have expert claims teams who are here to help you. They will deal with your claim as quickly and as easily as possible.

Please select your insurance type from the options below.

  • Motor
  • Home
  • Business
  • Travel
  • Other
    • For assistance with claims on your car, bike, van, motorhome, horsebox or caravan please see the information below.
    • Motor and Windscreen Claims Line: 01708 925 057

Optional Extra Cover Including:
Breakdown: 01245 408 496 or 0330 123 0749
Legal: 01708 925 057
Legal (for caravan policies): 0800 953 1217
Excess Protection: 01737 815 714
Helmet & Leathers cover (for motorcycle policies): 0130 289 5380
Goods in Transit (for van policies): 0161 235 3800
Vehicle Replacement: 0344 856 2359

    • For assistance with your home insurance policy please contact us using the information provided below.
    • Home Insurance Claims Line: 01708 925 057

Inclusive Extra Covers:

Legal cover: 01142 493 300 or email assist@lexelle.com

Optional Extra Covers:

Home Emergency: 01444 444 240

Excess Protection: 0344 856 2359

    • For assistance with your business insurance claim please use the information below.
    • Business Insurance Claims Line: 01708 952 573
    • For assistance with your travel insurance claim please see the information below.
    • Travel Insurance Claims Line: 01708 925 057
    • For assistance with any claims enquiries not provided on this page, please use the information provided below.
    • Claims Line: 01708 925 057

If you’re involved in an accident

-   We're here to take the worry out of the situation and to process claims as quickly as possible. To

    make sure you have everything you need, just follow these 6 simple steps in case you're involved

    in an accident.

    1. Make sure you get basic information from the third party including name, address, vehicle details

    and registration.

    2. Make a note of how many passengers were in the vehicle,

    3. If you have a camera phone and it's safe to do so, take some photographs of the damage. If not,

    make a note of the extent of the damage to all vehicles. 

    4. Do NOT discuss or admit liability

    5. If anyone is injured, you are required to stop and report the accident to the police.

    6. Most importantly - call our claims line on 01708 925 057

What our claims service provides

-   Should you be unfortunate enough to be involved in a non-fault accident, our claims service

     provides everything you need to get back on the road as soon as possible:

  • 24 Hours UK based claims helpline.
  • Access to our industry leading solicitors to assist you and any passengers in the event an injury is suffered. Including any rehabilitation that may be required.
  • Replacement vehicle to keep you driving whilst yours is off the road. Subject to liability enquiries being completed.
  • Access to our nationwide approved network of repairers.
  • Recovery of any out of pocket expenses from the responsible party, these include but are not limited to:

          - Travelling expenses
          - Damage to personal items in the vehicle
          - Recovery of policy excess
          - Vehicle damage if not covered under your main motor insurance policy

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FAQs

If you have a question regarding your insurance policy, you may find the answer faster by using our FAQs. Click here to go through to our FAQ pages.

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Performance Direct is a trading name of Grove & Dean Ltd, an independent intermediary who are authorised and regulated by the Financial Conduct Authority (FCA). Grove & Dean Ltd, registered in England, company number 1167043.

Telephone: 01708 609 331. Performance Direct, Tollgate House, 96 Market Place, Romford, Essex, RM1 3ER © 2022 All rights reserved. Performance Direct Car Insurance.

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