Insurance Account
Or, if you haven't already, download the Performance Direct app and manage your policy wherever, whenever you want.
Live Chat
If you'd rather chat to someone to manage your policy, please start a Live Chat. We can help you renew your policy, make a change to an existing policy, cancel your policy, or stop a renewal.
We're online 9am-6pm Monday to Friday, or 9am-5pm on Saturdays.
You can reach us via WhatsApp by clicking the WhatsApp logo below.
You can contact us at any time of the day and a member of our team will endeavour to respond between the hours of 9am to 6pm, Monday to Friday and 9am to 5pm, Saturday.
Email Us
Phone Us
Speak to us on: 01708 609 331 (and listen carefully to the options provided)
Mon to Fri 8:30am to 6:30pm, Saturday 9:00am to 5:00pm, Sunday Closed, Bank Holidays 10:00am to 4:00pm.
Feedback
If you would like to leave feedback, good or otherwise, please click here.
You can also get in touch with a member of our specialist team who are dedicated to resolving any issues quickly and efficiently if necessary.
If you have a question regarding your insurance policy, you may find the answer faster by using our FAQs. Click here to go through to our FAQ pages.
Our specialist claims handlers are available 24 hours a day. Click here to find out how to make a claim on your policy.
There may be several reasons why we have requested to see certain documentation. Click here to see how you can send your documents to us.
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