New Customers
Performance Direct will dispatch all New business documents by email. Documents can be posted, if you prefer, but this is subject to the charges
as stipulated within our terms and conditions. If you do not receive your documents please contact our Customer Service Department on
0844 573 3536.
Changing your Policy Details
Performance Direct will dispatch all documents by email after making your amendment to your policy. Documents can be posted, if you prefer,
but this is subject to the charges as stipulated within our terms and conditions. If you do not receive your documents please contact our
Customer Service Department on 0844 573 3536.
Renewing your Policy
Performance Direct will dispatch all renewal documents by email. Documents can be posted, if you prefer, but this is subject to the charges
as stipulated within our terms and conditions. If you do not receive your documents please contact our Customer Service Department on
0844 573 3536.
Lost Certificates
Your insurance certificate is a legal document and should be kept in a safe place, preferably not in your car.
If you need a replacement certificate, please contact us immediately on 0844 573 3536. Note: Lost documents
are subject to an administration fee of £20.00.
Cover Notes
Some insurers prefer us to issue cover notes at inception or following a change to your policy. Cover notes have the
same legal bearing as insurance certificates but will expire, typically in 30 or 60 days.
Either Performance Direct or your insurance company will provide a certificate valid for the remaining term of the
policy before the cover note expires.
Useful Information
We can fax you a copy of your insurance certificate but please note that the Post Office may not accept faxed copies as proof of
insurance when taxing your vehicle.