FAQs

I haven't received my renewal quote yet - what should I do?
Your renewal note is sent to you by post two weeks before your renewal date. If you haven't received any correspondence please contact us immediately so that we can check your details and resend the information.
I paid by Direct Debit last year - will I have to pay a deposit this year?
No. As an existing customer, you won't need to pay a deposit. Your direct debit payments will simply be divided over a period of up to 10 months, subject to the terms of your credit agreement.
I paid my premium in one go last year - can I switch to monthly direct debit payments this year?
Yes. You can decide which payment method you'd prefer this year. Either pay your premium in full via debit or credit card when you take out your policy or pay a deposit instalment on your card, followed by up to 9 monthly payments via Direct Debit.
Will you renew my policy using the same details as last year?

No. We'll update your policy to include any changes you have made during the year (e.g. new address, new vehicle). We'll also take into account any claims or convictions you've had during the year or add on an extra year of No Claims Bonus if you haven't reported any claims that affect it. Your renewal quote will take into consideration that you are a year older, you've held your license for another year, owned your vehicle for another year and that the vehicle is one year older.

Please check the details of your renewal quote carefully to confirm that all the information is correct and up to date.

Please Note: You must advise us immediately of any material facts that may affect the terms of the policy. Failure to disclose all relevant facts could invalidate all or part of your policy. If you are in any doubt as to whether certain facts are relevant or not please call 0844 482 8108.

Is my renewal quote guaranteed?
No. In order to remain competitive we update our prices weekly to take into account the new rates offered by our panel of insurers. Hopefully, following a rate change, this should mean your quote will be less but in some cases, a rate change may mean a new insurer offers better value for you.
When do I tell you about accidents or convictions that happened during my policy last year?
If you haven't already, you must tell us about any accidents or convictions you've had before you buy your renewal policy. This applies to all accidents, losses or thefts, even if you were not at fault or did not choose to make a claim.
What should I do if I'd like to continue to pay by monthly direct debit but my bank details have changed?
If your bank details are incorrect, please let us know immediately - otherwise we won't be able to take payment from your account. If this happens, you are likely to incur extra charges and your policy could be stopped.

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